careers page

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LEVEL 1:

- Working on all BAU activities and sits in-between, providing a blend of issue resolution and more complex troubleshooting.

- Handles more advanced monitoring and resolution tasks, such as system performance issues and troubleshooting of logs & proactively handles alerts.

- Involved in solving Incident regarding extraction and data load failures

Monitoring of IDOC in SAP Systems and updating status to the respective teams

- Proactive Template-based Communications to Business/ support team, Highlighting impact of any Failure

- Involved in Cutover and Health check. Zero SLA breaches and no escalations in my work.

- Monitoring the process chains based on daily, weekly & monthly

Attending Status Calls with onsite team and clients on a daily and weekly basis

LEVEL 2:

• Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests.

• Maintaining timely delivery of the agreed services within SLA & quality to client.

• Maintain Internal Governance Model for the Northam Region.

• Coordinate with on-site clients and off-site stakeholders including senior leadership.

• Escalations Handling, SOP Management & Stack Holders meetings.

• Team capacity planning & load balance with hiring new employees for the process.

• Maintaining Performance improvement plans & career path for employees.

• Managing Reward- Recognitions, team building activities, Promotions for the employees.

• Analyze, improve balance sheet quality, identified and reduced open Items from 115 M to 18 M with Aged Items from 210 M to 96 M. Reduced Closing Cycle by 2 working days from WD8 to WD6.

· Created BRDs, FRDs, process flows, and user guides for clear documentation.

· Collaborated with sales, finance, compliance, and IT to drive process improvements and project delivery.

· Used Jira for sprint planning and issue tracking; maintained documentation in Confluence.

· Improved sales forecasting models to support strategic planning.

· Analyzed and supported incentive compensation frameworks.

· Trained teams on BI tools and data interpretation.

· Built dashboards and reports to monitor KPIs and business metrics.

· Wrote complex SQL queries and performed data mapping for analytics and compliance.

· Translated business needs into technical requirements for development teams.

· Conducted UAT and regression testing; managed test cases and defect tracking.

· Partnered with IT on system enhancements and data flow implementations.

· Supported Agile project management and risk tracking.

· Managed multiple priorities with strong problem-solving and communication skills.

Involved in technical and solution architecture and designs for features, projects.

• Mentor the development team in technical and business areas.

• Participate in requirements understanding phase and get details on user stories from the business.

• Implement POC considering all business scenarios mentioned in scope document.

• Maintain all sorts of Developer documents like SDD, release pages, run books through confluence.

• Improved performance and data availability by analyzing heap dump and performance metrics.

• Accomplished project success by partnering with other team members and making effective/quick decisions.

• Design and Implementation for Alert Analytics in wavefront products, part of Congs implementation for Wavefront.

• Design and Implementation for observability for HYPERLOGS module APIS for wavefront products.

Contractual role with Moet Hennessy Asia PTE LTD, Singapore as APAC Security Manager.

• Manage and maintain SecOps for Asia scope including China and Oceania region (ANZ)

• Perform Security & Privacy risk assessment for all the associated vendors, maisons, suppliers and service providers.

• Policy & process review with consolidations and considerations from global teams (LVMH group)

• Account reconciliation and provisioning

• Security patching and compliance posture maintenance for entire APAC region

• Contractual role with Thales Asia PTE LTD, Singapore as Information System Security Officer.

• Detailed design documents for all Asia sites in scope for data migration carve-out project.

Highly motivated, skilled communicator, team player and ability to work in fast-paced & dynamic environment.

Support & Customer service oriented and Team Management Skills.

Willing to learn any new or special knowledge, tools skills or technologies .

Support wide spectrum of database versions , 8i till 19c . stand alone and RAC , deploy availability features like Standby database log shipping.

System Architecture Design and Application Design logical & physical based on Business Logics.

Installation/Configuration & Upgrade/Migration/patching Oracle databases ORACLE 8i till 19c through different platforms Linux, AIX & Windows .

Hands on experience DB reorganization, performance maintenance & statistics Plus advanced features like FLASHBACK, AWR, and ADDM.

Performance tuning for database, instance, SGA, I/O, using Enterprise Manager (OEM), TOAD, STATSPACK, SQL Trace, TKPROF and Explain Plan.

Leading and managing team of ten security engineers

• Establishing information security compliance & Governance with all security programmes

• Implementing IT Security Projects like IAM, DLP, Application Security, SOC SIEM, DB Security, Perimeter Security, WAF, ISO/IEC27001 and ISO/IEC22031

• Interacting and coordinating with the clients to review and assess the security policy & processes requirements of clients

• Process, design, execution & monitoring, coordination with senior management

• Working for SCADA/OT Security for Roads and Drainage Department

• Implementing Security Risk Management programme with implementation of GRC

• Implementing SABSA Framework with integration with ISO27001 and ISO22301 and FIFA Framework

• Identification & prioritization of high risk applications based on business impact and Security incident and vulnerabilities and creation of threat and vulnerability matrix

• Doing threat modelling and providing secure architecture

• Working for periodic risk assessment of all applications and provide a report to Senior management.

• Providing security training for the organizations operation/management Design and Implementation for observability for HYPERLOGS module APIS for wavefront products.

· Understanding and building the knowledge on MSGGEN, MSGRCV blocks

· Enabling both one-to-one and one-to-many communication using the system bus memory for transmitting messages and notifications.

· Developed a few scenarios based on requirement on MSGRCV block.

· Debugging failure scenarios and updated the test bench components as per the requirements.

· Understanding and building knowledge on video codecs, video encoding, video decoding concepts and codec specific terminology by using publicly available ref decoder software (HM software for HEVC) and video analyzer tool.

· Understanding the process of encoding and decoding of HEVC HM software.

· My work enables the automated checking for the statistics generated by reference decoder (H265).

· Enhancing the ref. decoder HM software to collect the specific parameters to compare with the encoded bitstream parameters without spoiling the decoding process of HM.

· Collected data of Quantization Parameter, Decoding and Encoding Decision Mode, Motion Vector, Bit counts and deblocking filter statistics for each Coding tree block in the frame in a human readable format.

· Debugged the issues while collecting the data and comparing them with the data from Encoder Hardware C Model and learnt the things related to the mismatches.

· Observed the Test library and Test description files to run the enhanced ref decoder with the encoder C_SIM model.

· Developed the script for comparing the parameters extensively using Python. Including the Python script into test flow for automatically checking the correctness of the parameters.