careers page

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• Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests.

• Maintaining timely delivery of the agreed services within SLA & quality to client.

• Maintain Internal Governance Model for the Northam Region.

• Coordinate with on-site clients and off-site stakeholders including senior leadership.

• Escalations Handling, SOP Management & Stack Holders meetings.

• Team capacity planning & load balance with hiring new employees for the process.

• Maintaining Performance improvement plans & career path for employees.

• Managing Reward- Recognitions, team building activities, Promotions for the employees.

• Analyze, improve balance sheet quality, identified and reduced open Items from 115 M to 18 M with Aged Items from 210 M to 96 M. Reduced Closing Cycle by 2 working days from WD8 to WD6.